Customer Support

CONTACT

P: 614-299-0899

921 N HIGH STREET

COLUMBUS, OH 43201

 

SHIPPING & RETURNS

Your order will be picked for packing as soon as its received.  Depending on the time of day its received, it may not ship until the next business day.  

 

Your package may be shipped with either UPS, FedEx, or USPS.

 

We cannot ship to a PO Box

 

Online purchases may be returned for a full refund within 30 days.*  

 

Please contact the shop directly to arrange for your return.  We accept shipped returns as well as in-store returns.  Shipped returns must be postmarked within the 30 day timeframe.  We do not accept returned merchandise after 30 days.  *Product must be in new condition

 

IN-STORE PICKUP

In-store pickup is the fastest and easiest way to make sure you get your order when you need it.

 

Orders placed online will be picked and held on our Special Order shelf.  You will receive a notice that your order is ready to be picked up.  Please call ahead if you're planning to pick up before you receive your notice to avoid any disappointment or delay.

 

 

PAYMENT METHODS

We Accept Visa, MasterCard, AmEx and Discover through our online site.  Credit Cards and cash are accepted in-store.  We do not accept personal or traveller's checks.

 

WARRANTIES

If you believe that your purchase may have a warranty defect, please contact the shop to open a warranty claim.  

 

All warranty claims and are made through the manufacturer.  Any determination or settlement will be made by the manufacturer and managed for you through Paradise Garage.  All warranty terms and durations are specific to each product and manufacturer.  

 

BOOKING SERVICE ONLINE

Please plan to bring in your bike for its appointment check-in either:

 

A) A day prior to your appointment date or

B) At least before 1pm on the day that your appointment is scheduled.  

 

This way we can guarantee that your bike service is completed by 6pm on the day it's due.*  *If any parts need to be ordered you will be notified of a new completion date.

 

You will receive a notification when your bike service is complete.  If you plan to come in before receiving that notification please call ahead to get an estimated completion time in order to avoid having to wait.

 

BICYCLE RENTALS

We use Spinlister to manage all of our bike rentals.  This gives you complete control over your rental times, options and communication.  You may book through our online rental site or stop in the shop to see what's available to rent immediately.  

 

Bike rentals follow the same hours that our shop is open. M-Sat 11a-8p Sun 12p-5p  If you need to pick-up or drop-off outside of these hours, please extend your rental time to cover those gaps.  

 

If you're staying at a hotel within a 5 mile radius we can offer pickup and drop-off through the concierge desk if you provide us with a delivery and pickup fee at least 24hrs in advance.  However, it is easier to ensure that your bike is setup well for you if you're able to Bus/Uber/Lyft to the shop to pick it up during our hours.